Terms and Conditions
Last updated: 16 September 2026
1. Agreement and scope of services
These terms apply to the services described in the accompanying quotation. The contracting legal entity is Peitho Marketing LLC (hereafter “The Company”). Any expressly agreed quotation-specific terms prevail over conflicting provisions of these standard terms.
The quotation is valid for 30 calendar days. Fees for accepted work remain as agreed unless a change is agreed in writing.
The quotation defines the scope of work, phases or milestones, fees, deadlines, included revision rounds and deliverables.
The Company provides only the services expressly described in the quotation, based on the client’s designs, information and instructions.
2. Independent service provider
The Company is engaged as an independent service provider. The parties intend a business-to-business services relationship, not employment between the client and the individuals delivering the services.
The Company organises the performance of its services independently, subject to the agreed deliverables, deadlines, coordination arrangements and client technical requirements. It is responsible for the tax, social-security and personnel obligations legally applicable to it. Nothing in this clause overrides obligations imposed on either party by mandatory law.
3. Client information and professional responsibility
The client retains responsibility for its designs, technical decisions and the accuracy and completeness of the information it supplies. The Company may rely on that information and the client’s instructions without independent verification, but will notify the client of inconsistencies or omissions reasonably apparent during the agreed work.
The Company will perform the agreed support services with reasonable skill and care. It does not warrant that deliverables will be free from every error before the client’s review process.
The client retains responsibility for architectural and engineering design decisions, overall project coordination, regulatory compliance and professional approval or sign-off. The Company does not act as architect of record.
4. Revisions corrections and scope changes
Only the revision rounds expressly specified in the quotation are included. A revision round consists of one consolidated set of client feedback on the relevant deliverables. Additional rounds and client-requested design changes outside the agreed scope are charged at EUR 18 per hour or USD 20 per hour. Additional work and any resulting adjustment to fees or delivery dates must be agreed in writing before that work begins.
The quoted fee includes correction of errors or omissions attributable to The Company in performing the agreed services. Such corrections, including those identified after acceptance, will be made without additional charge and will not count towards any limit on included revision rounds.
Changes to the client’s design, instructions, source information or agreed scope are additional services unless expressly included in the quotation.
The client must review deliverables and provide clear, consolidated feedback. Any identified error must be notified promptly, and The Company must be given a reasonable opportunity to investigate and correct it before third-party correction costs are incurred, except where urgent action is reasonably necessary to prevent further loss. Any reimbursement of third-party correction costs remains subject to Section 11.
5. Delivery dates and delays
The quotation will identify any firm delivery deadlines; other dates are planning targets. The agreed schedule depends on timely receipt of the client’s information, decisions and feedback and will be reasonably adjusted to reflect client delays or agreed scope changes.
Each party will promptly notify the other of circumstances likely to affect delivery. The parties will cooperate to minimise disruption and agree a revised schedule where necessary. The Company will not charge additional fees solely to recover a delay attributable to it.
A missed date does not, by itself, entitle the client to financial compensation. Subject to applicable law and the agreed limitation of liability, any claim must establish actual loss caused by a delay for which The Company is responsible. The loss must have been reasonably foreseeable when the relevant deadline was agreed, and the client must take reasonable steps to minimise it. No automatic delay penalties or liability for penalties under the client’s contracts with others are accepted unless expressly agreed in writing.
If, after acceptance of the quotation, the client requests an earlier delivery deadline, The Company will assess whether the accelerated schedule can be accommodated. Where accepted, a surcharge of 20% of the agreed fee for the work affected by the acceleration applies. The affected work, surcharge amount and revised deadline must be agreed in writing. The surcharge is invoiced when the acceleration is agreed and is payable in full before accelerated work begins; it is additional to the normal payment schedule. The revised deadline takes effect once the surcharge has been received. No acceleration surcharge applies solely to recover a delay attributable to The Company.
If unforeseen illness, accident, hospitalisation or comparable incapacity prevents the professional expressly assigned to the engagement from performing the agreed services, The Company will notify the client as soon as reasonably practicable, explain the anticipated effect on delivery and provide updates when further information becomes available.
Affected work may be suspended for the period reasonably necessary, with a corresponding reasonable adjustment to delivery dates. The Company will take reasonable steps to minimise disruption. Any replacement professional must be agreed with the client; The Company is not obliged to appoint a substitute.
Either party may terminate the affected part of the engagement by written notice if the interruption lasts more than 14 calendar days or it becomes reasonably clear that the work cannot be completed within a reasonable period. The client may terminate sooner if the interruption prevents an essential deadline expressly identified in the quotation from being met and no acceptable revised arrangement can be agreed.
On termination, the client will pay only for completed work that complies with the agreed scope and is reasonably usable by the client or a replacement professional. For a fixed-fee assignment, that amount will be proportionate to the agreed fee for the affected phase and will not exceed it. The Company will provide the corresponding work files, clearly identifying any incomplete material, once payment for that work has been settled. Any advance payment exceeding the amount due will be refunded within 10 weekdays (Monday through Friday). No cancellation fee applies.
To the extent permitted by applicable law, The Company will not be liable for delay penalties, replacement-provider costs or other damages to the extent caused solely by the incapacity covered by this clause and which could not reasonably have been avoided or overcome. This does not exclude responsibility for unrelated errors or a failure to take the notification and mitigation steps required above.
6. Invoicing and payment
For project-based assignments, 50% of the agreed fee is payable before work begins. Deliverables will initially be provided as review copies, which may be watermarked, reduced in resolution or restricted from downloading, while remaining suitable for the agreed review.
Following the client’s written approval of the review copies, the remaining 50% will be invoiced and is payable within three weekdays of the invoice date. The agreed final deliverables, including full-resolution files and any included editable files, will be released once payment has been received in full.
For assignments divided into phases or milestones, this payment and release process applies separately to each phase.
For hourly engagements, invoices are issued every two weeks for hours worked, with any remaining unbilled hours invoiced when the engagement ends. Payment is due within three weekdays of the invoice date.
The quotation will specify the agreed currency. Invoices will be issued and payments must be made in that currency, by bank transfer using the account details provided.
Any alternative payment schedule or terms must be agreed in writing.
7. VAT
The Company is a US Company registered in Delaware. Delaware does not impose sales tax. Any applicable VAT or other transaction tax is determined by the relevant jurisdiction’s rules.
For EU-based clients, the Commission’s guidance states that suppliers of property-related services generally must register where the property is located, unless that country transfers liability to the customer. In the European markets covered by our review, reverse-charge provisions generally place responsibility for accounting for VAT on qualifying business customers.
For qualifying business clients in our principal European markets, we generally issue invoices without VAT because the customer is required to account for VAT through the reverse-charge mechanism. Where reverse charge applies, the customer is responsible for the corresponding VAT reporting and payment required by local law.
This treatment depends on the service, the client’s location and VAT status, and, where relevant, the property’s location.
The applicable treatment will be confirmed in the quotation. Unless expressly stated otherwise, quoted fees exclude VAT and other applicable transaction taxes.
Clients must provide accurate business, tax-registration and project information and promptly notify us of any changes that may affect the tax treatment.
Based on our review, qualifying business clients in the UK and Norway are also generally required to account for VAT on these services under their respective reverse-charge rules.
8. Approval and permitted use of deliverables
The client must arrange appropriate professional review, approval and authorisation of deliverables before their use for regulatory submissions, procurement, fabrication or construction. The Company’s delivery of files does not constitute approval or certification for those purposes. Review-stage deliverables must not be used for those purposes.
Written acceptance confirms completion of the agreed delivery stage but does not, by itself, waive claims concerning errors that were not reasonably apparent during review. Any claims remain subject to Section 11.
Deliverables may be relied upon only for the purposes and level of detail specified in the quotation.
The Company is not responsible for loss to the extent caused by alterations made by others, use of superseded deliverables where the current version has been clearly identified and supplied to the client, or reliance on deliverables for purposes or technical detail beyond those expressly agreed in the quotation.
9. Intellectual property and deliverables
The client retains all rights in the designs, models and other materials it provides and confirms that it is authorised to supply them for the agreed work.
Upon full payment of the fees for the relevant deliverables, The Company assigns to the client its transferable intellectual-property rights in the original project-specific work created under the assignment. Editable models, drawings and other source files will be supplied in the formats specified in the quotation.
Pre-existing and independently developed templates, libraries, tools and know-how remain the property of their respective owners. Where The Company incorporates its own such materials into the deliverables, the client receives a perpetual, non-exclusive, royalty-free licence to use, modify and share them as necessary for the project. Third-party materials remain subject to their applicable licences; any restrictions affecting the intended use will be identified before inclusion.
10. Confidentiality data protection and security
The Company will treat client and project information as confidential, use it only to deliver and administer the agreed services, meet legal obligations or exercise the limited portfolio and marketing permission in Section 10, and apply appropriate security measures to protect it. Access will be limited to authorised persons who need it for these purposes.
Services are delivered remotely. Clients should provide only personal information necessary for the assignment and identify any specific security or access restrictions before work begins. Where required, the parties will put appropriate data-processing and international-transfer safeguards in place before personal data is shared or accessed.
Further information about our handling of personal data is available in the Privacy Policy on cnmarchitecture.com. Information about website cookies and related choices is available in the Cookie Policy.
11. Portfolio and marketing use
The client authorises The Company to reproduce and display selected images, drawings, renderings and extracts from deliverables created under this engagement for portfolio and marketing purposes, including its website, digital and printed portfolios, presentations, promotional PDFs, email marketing, social media and paid advertising.
This authorisation excludes personal information, confidential project details and editable source files. Any project embargo or other agreed publication restriction will be respected. The Company will accurately describe its contribution and will not imply client endorsement.
The client grants this permission only to the extent it holds the necessary rights and authorisations and must identify any third-party restrictions before publication.
12. Limitation of liability
To the fullest extent permitted by law, The Company shall not be liable to the client for fabrication or construction costs, material replacement, demolition, installation or remedial building work arising from drawing or modelling errors, whether claimed directly or through a third-party claim. Liability for loss of profit, revenue, anticipated savings or business opportunity, and indirect or consequential loss, is also excluded.
Subject to the exceptions below, The Company’s aggregate monetary liability arising from the services under the relevant quotation, whether in contract, negligence or otherwise, including refunds under these terms, shall not exceed the total fees paid or payable under that quotation.
The client contracts with The Company alone. To the fullest extent permitted by law, the client agrees not to pursue personal claims against its members, employees or individual service providers in connection with the agreed services.
Nothing in these terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that applicable law does not permit to be excluded or limited.
13. Suspension termination and disputes
If The Company cannot remedy errors or omissions attributable to it within a reasonable period after notification and an opportunity to correct them, the client may terminate the affected portion of the services and receive a corresponding fee refund, subject to Section 11.
If The Company fails to meet a firm deadline, the client may give written notice allowing a reasonable additional period for completion. If that period expires without completion, the client may terminate the affected unfinished services and receive a refund of advance fees attributable to services not performed. No additional period is required where the parties expressly agreed that delivery after the deadline would serve no useful purpose.
14. Governing law and resolution of concerns
This agreement is governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules.
The parties will endeavour to resolve any concern or dispute promptly through direct discussion and good-faith negotiation. Mediation may be used if both parties agree in writing on the provider, procedure and costs.
